Frequently Asked Questions

About Rogue Community Health

What is Rogue Community Health?

Rogue Community Health (RCH) is a not-for-profit, federally qualified health center in Southern Oregon. Our mission is to provide accessible, affordable, and comprehensive health services to people in our community, regardless of their financial situation.

Where are you located?

We have health centers in Ashland, Medford, Eagle Point, White City, and Butte Falls. We have dental clinics in Medford and Eagle Point and provide dental care once a month in Butte Falls. We have school-based health centers at Table Rock Elementary, White Mountain Middle School, and Eagle Point High School.

What kind of health services do you offer?

We offer a wide range of health services, including primary care, dental care, behavioral health, pediatrics, pharmacy services, substance abuse disorder treatment, and more. Our focus extends beyond medical treatments to include preventative care, education, and the promotion of healthy lifestyles. We also invest in initiatives to make sure our members have access to housing, food, transportation, and other support and services that people need to thrive.

Do you offer Telehealth services?

We offer Telehealth services when they are available and suited to the requirements of the appointment. This flexible option allows for consultations and follow-ups in the convenience of your own space when it's deemed appropriate by your healthcare provider.

Appointments and Care

How can I make an appointment?

You can schedule an appointment by calling us at 541-773-3863. For more information, please visit our Appointments page.

What if I need to cancel my appointment?

If you need to cancel your appointment, please call us as soon as possible at 541-773-3863. For existing patients who have signed up for our text messaging services, you can use those services to cancel your appointment. Canceling appointments with less than 24 hours notice can affect your ability to book appointments in the future.

What should I bring to my first appointment?

For your first appointment, please bring your identification, insurance information (if applicable), and any relevant medical history. For a detailed checklist, please visit our Plan for Your Appointment page.

How can I get a referral to see a specialist?

To see a specialist, please make an appointment with your Primary Care Provider.

Prescriptions, Lab Test, Medical Records

How do I get a prescription refilled?

Please reach out to your pharmacy to request a refill. If you use an RCH pharmacy, please call the Medford Pharmacy at 541-842-7747 or the White City Pharmacy at 541-500-0989 to request a refill. You can also request a refill through MyChart. 

How can I get a copy of my medical records?

If you use MyChart, click here to access your medical information. You can also submit a form to request your medical records.

Insurance & Payment

Do you accept insurance?

We accept most insurance plans, including Medicare, Medicaid, and Oregon Health Plan. For more information on your coverage, please contact your insurance provider. 

Can I receive care if I don't have insurance?

Absolutely. We believe healthcare is a right, not a privilege. As a Federally Qualified Health Center, Rogue Community Health receives federal funding to assist qualified patients who are either uninsured or underinsured. This assistance provides discounted services for qualifying patients.

Can I find out how much my visit will cost ahead of time?

The No Surprises Act is a law that helps protect you from unexpected medical bills and ensures you only pay the in-network cost-sharing amounts. Those without insurance or limited coverage are entitled to a Good Faith Estimate, which gives you an upfront idea of the total expected cost for any non-emergency services.

How can I pay my bill?

You must make your co-pay if you have one at the time of service. If you have an outstanding bill with us, you can pay online.

I need help understanding my bill or have another financial question.

If you need additional assistance, please contact our billing department at 541-618-4414.

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