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Karen Elliott

Rogue Dental Undergoes Renovation

By | News

(MEDFORD, OR   May 6, 2020).    Rogue Community Health (RCH) was chosen as a recipient of a $300,000 grant in fall 2019 to renovate its dental clinic at 906 Royal Court in Medford.   The grant was part of an over $85 million award to 298 health centers by the U.S. Department of Health & Human Services (HHS) in 2019 to expand oral health service capacity through new infrastructure enhancements.

Renovation is scheduled to begin on May 11, 2020, to modernize and improve the clinical delivery systems of the existing facility on Royal Court.  The remodel provides installation of new dental and radiology equipment, exam chairs and furnishings that will not only increase patient capacity, but will also streamline patient and staff flow.

“We have been planning the renovation since the grant award was announced last fall and we are very excited to finally get started,” said dental director Jeffrey Jacob, DMD.   “Now that there are new guidelines for reopening, we can gradually integrate the reopening with the renovation project so that safety continues to be the highest priority for our patients and employees.”

On April 30, the Oregon Health Authority released new guidance to resume non-emergency procedures for dental offices.  As a result, Rogue dental clinic began scheduling appointments on May 4 for patients that were previously cancelled during initial COVID-19 restrictions.  According to guidelines, clinics must practice social distancing and limit their service capacity to 50%.  Patients with an active infection and urgent dental needs or who were previously scheduled treatment for advanced dental disease will have priority.   Exams, routine x-rays, and hygiene appointments will be available in the next phase of opening.

Nearly 3,000 people in Jackson County benefit from the dental services provided by Rogue Community Health.  RCH accepts Medicaid (OHP, which includes Capital Dental and MODA ODS) as well as many private insurances and offers discounted fees for those unable to afford dental care.

Patients seeking dental care should call 541-500-0959 for more information or an appointment.

Virtual Visit Increases Access to Health Services

By | News

(MEDFORD, OR, March 24, 2020) — Rogue Community Health announced that it has launched Virtual Visit, a telemedicine solution that allows patients to receive diagnosis and treatment for common medical conditions from a Rogue Community Health provider using a smart phone, tablet or computer via video connection.

“We have moved quickly to launch Virtual Visit to help our patients safeguard their health and minimize
exposure to the Coronavirus as they are limiting their excursions under the Governor’s Stay Home, Stay Healthy Policy,” said William North, CEO for Rogue Community Health. “Patients are able to see a health care provider from the comfort of their own home and maintain their health during these difficult times.”

Rogue’s Virtual Visit can treat for common, non-acute medical conditions. Virtual Visit also includes the capability to provide behavioral health services and other social supports over Rogue’s virtual network. Rogue’s Virtual Visits are available from 8am to 6pm, Monday through Friday and 8am to 4pm on Saturday. Anyone experiencing a medical emergency should seek appropriate emergency medical assistance by calling 911.

Virtual Visit provides several benefits for patients:

  • Greater ease accessing preventive health care services
  • Easy steps to getting your Rogue prescriptions refilled
  • Reduction in time and transportation costs
  • Safety and peace of mind while practicing social distancing

For current patients of Rogue Community Health, simply log into your MyChart account at: to schedule a Virtual Visit today. If you are new to Rogue Community Health, there are just a few steps required to begin receiving services. Please contact us at 541-773-3863 to get started.

Virtual Visit uses Zoom, a web-based video conferencing service, to host MyChart virtual visits. We will bill your insurance for you and a generous sliding fee scale is available for those income qualified. Zoom offers HIPAA compliant multi-layer security and PHI (Protected Health Information) is protected. Zoom does not store any information that is transmitted.

To schedule a MyChart Virtual Visit, please call 541-773-3863.

Rogue Challenge Referral System

By | News

(MEDFORD, OR 7/24/19). In partnership with six other community-based nonprofit organizations, Rogue Community Health (Rogue) launched a collaborative in 2016 known as the “Rogue Challenge.”   Its purpose was to help community members access resources and to reduce the complexity of varying eligibility requirements among multiple organizations.  Today, the Rogue Challenge has eight participating partners and proudly boasts that 82 percent of its referrals for member appointments are completed.

Rogue Challenge partners include the Eagle Point School District, YMCA of Medford, Grants Pass School District, Siskiyou Community Health Center, OnTrack Rogue Valley, Family Nurturing Center, Southern Oregon GoodWill, Southern Oregon Head Start and Rogue Community Health. Utilizing Lifespan software, the Rogue Challenge is leveraging technology in a closed-loop system known as the “Community Hub” to track member referrals among its partners to address both medical and social determinants needs.  While the Community Hub is still in its early stages of development, the participating organizations are already seeing benefits from adoption of the model.

In the Eagle Point School District, School Care Coordinator and Rogue Community Health employee, Nikki Day, is busy connecting students with resources. “I have about 50 students, and their families, identified to benefit from the Community Hub referral system,” said Day.  “And I am in the process of contacting parents/guardians of students in the Eagle Point School District to gain consent to assist and coordinate resources to support each individual, as needed.”

There are many barriers people face when accessing healthcare: geographic (where they live), transportation, cost, service and provider shortages.  Rural residents typically have a significant disadvantage to receiving healthcare services.  “It is important to bring awareness to families in the community so that they know support is available,” adds Day.  Once Day has a signed consent to help a student, she determines the resources that are needed and begins the referral process using Lifespan software.  One of the benefits of the closed-loop referral system is that it does not require follow-up because the Lifespan software allows for shared communication and notification that the referral has been received and that the initial appointment is complete.

“I want to be a safe person for students to talk with and to make sure they get the services they need,” states Day. “I have always wanted to work with youth; I feel the greatest impact can be made during these early years, and that is what really instills change.”

By creating a system where individuals, families and service providers all feel a greater sense of belonging, and people are better equipped to access the resources they need to thrive.

Click here for link to Mail Tribune news story.

Contract Focuses on Performance

By | News

Rogue Community Health (RCH) has signed a new value-based pay and risk sharing contract with CareOregon/Jackson Care Connect (JCC) in Jackson County. Value-based payment (VBP) is part of CCO 2.0 with a focus on aligning partners such as Rogue Community Health and Jackson Care Connect to improve patient experience, quality of care, and health outcomes.

RCH is a leader in implementing CCO 2.0, which represents the future of health care payment contracts for the next five years through the Oregon Health Authority (OHA) and its contracted coordinated care organizations. Rogue Community Health Chief Executive Officer, William North explains, “OHA has been very clear about healthcare transformation in the state of Oregon. By 2024, JCC and other CCOs are required to have 70% of their contracts for providers under value-based pay (VBP) arrangements. We are committed to healthcare transformation and with this agreement, RCH meets the VBP target for our JCC members and this supports JCC in achieving its target by 2024.”

Oregon Health Authority’s CCO 2.0 policy recommendations will tackle Oregon’s biggest health challenges:

1. Improve the behavioral health system;
2. Increase value and pay performance;
3. Focus on social determinants of health and health equity; and 4. Maintain sustainable cost growth. Through intentional collaboration between the CCO and health/human services providers, a local solution is created.

Jennifer Lind, CEO of Jackson Care Connect, states, “As a leader in health care transformation, we are designing new partnerships with our network to create the aligned incentives and to help us meet the CCO 2.0 requirements set by the state. We are pleased with the leadership Rogue Community Health is showing in partnering with us to develop new programs and services that can be shared with the entire network.”

For Rogue Community Health, a value-based payment model means changes in how we deliver medical, behavioral, integrative, and dental services as a focus on population health and patient health outcomes becomes the priority. This requires more coordination between providers throughout the network and RCH has been part of the early successes to reduce inpatient hospital use, avoid ER visits and reduce total cost of care. “Integrating behavioral health with our medical services has been under way since 2017 and we are beginning to see the results of that effort in terms of improved patient access and quality of care,” noted Dan Weiner, Chief Medical Officer for RCH. “Our Medication Assisted Treatment program (MAT) for opioid and substance use disorder has grown significantly in the last year to meet the demand.”

“RCH will continue to work toward developing a health system that is truly responsive to patients and assures access to all. We are happy to be able to do our part in making this a reality for the Rogue Valley,” noted William North. In 2018, Rogue Community Health provided 11,690 patients with 40,082 patient visits and has nearly 200 employees on staff. By focusing on value, RCH has greater capacity to help people access care as well as help resolve the underlying conditions that impact people’s health.

$7,500 Grant Received from Cow Creek Umpqua Indian Foundation

By | News

Rogue Community Health has received a grant award of $7, 500 from the Cow Creek Umpqua Indian Foundation (CCUIF) for its new health-legal partnership service. Grants were awarded by CCUIF on June 26th to 83 nonprofit organizations in southwestern Oregon.

Rogue Community Health is grateful for the funding support from CCUIF for its new health-legal partnership (HLP), which will focus on providing legal counsel to established patients whose well-being is being affected by health-harming factors such as denial of a health coverage claim, domestic violence, housing conditions, food insecurity and other situations. This service is also funded in part by Allcare Health Plan, the Health Resource and Services Administration (HRSA) and will begin providing services to patients in Fall 2019.

Bringing lawyers onto a healthcare team actually began in the 1960s with the founding of the community health center movement. There are now over 300 community health organizations nationwide with attorneys on staff.   Attorneys in general – and poverty lawyers in particular – are uniquely qualified to help the healthcare system disrupt the cycle of returning people to unhealthy conditions that would otherwise bring them right back to the clinic or hospital.

“An important component of the services will be to cross–train medical providers and our attorney so that they better understand each other’s discipline,” says Ryan Bair, Chief Network Officer for Rogue Community Health. “Our attorney fits into the continuum of care by working with clinical staff to identify legal issues impacting patient health.  It’s a big step in the right direction,” adds Bair.

For over 47 years, Rogue Community Health (RCH) has provided healthcare services to people of all ages and backgrounds in the southern Oregon, regardless of insurance status or ability to pay.   In 2018, RCH provided 11,690 patients with 40,082 health care visits and 20 percent of the patients seen were uninsured.


Back-to-School Health Fairs

By | News

It’s time to get students are prepared for school!

Mon., Aug. 19; 3-7pm | Eagle Point Middle School  |  477 Reese Creek Rd., Eagle Point
Tues., Aug. 20; 9am – 1pm | Shady Cove Elementary | 37 Schoolhouse Ln., Shady Cove
Wed., Aug. 21; 9am – 1pm | Hillside Elementary | 185 E Main St., Eagle Point

  • Wellness Exam
  • Sports physicals ($10)
  • Free vision & hearing screenings
  • Dental screenings & sealants
  • Immunizations
  • Insurance enrollment assistance

No appointment needed!

Please bring your student’s immunization record and insurance card with you! Students must be present and accompanied by a parent or legal guardian to receive services.

Sponsored in part by